at Human Resource in Seattle
Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a traditional book’s simplicity and utility but take advantage of our store platform and the Kindle’s ubiquitous wireless connectivity.
The Amazon Kindle supportability team is looking for innovative, results-oriented engineers. You must be comfortable taking initiative and working across teams in a relatively unstructured environment. You should be comfortable analyzing large data-sets, identify opportunities for improving customer experience, work with disparate teams, and be enthusiastic about brainstorming and implementing self-help diagnostic/recommendation/fix-up services and tools for our customers. This job requires you to hit the ground running and your ability to learn quickly and work on overlapping tasks will define your success.
Some of the key job functions: – Work with different software development teams to analyze ecosystem impact of products. – Develop tools to aid customer service, operations and maintenance, and internal client teams. – Scope and implement solutions to drive improved customer experience. – To learn more about the Kindle team at Amazon, visit www.amazon.com/careers/kindle and apply now.
- B.S. in Computer Science, Engineering or a related technical field – 5+ years overall development/technical support experience (less with Master’s Degree) – Experience in Perl or equivalent programming language – Knowledge of the UNIX/Linux operating system – Knowledge of Java based technologies – Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems – Ability to write intermediate level SQL queries.
- Proven ability to troubleshoot and identify the root cause of issues. – Demonstrated skill and passion for operational excellence. – Experience in a 24/7 production environment is a plus. – Ability to retain composure under stressful conditions
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1531899-3030-320