Digital Support Engineer
at Human Resource in Seattle
Do you like working with very smart technical and business people who are at the forefront of defining digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you.
The Digital Media Technology group builds unique and exciting digital products including Amazon Kindle, Kindle on multiple platforms (iphone, ipad, pc, mac), Kindle active content, Amazon Video On Demand, Search Inside the Book, etc. The Digital Engineering Support team provides tier 3/4 production support and is also responsible for providing multi-faceted services to digital product development teams, and working with production Deployment and Operations teams for software product release co-ordination and successful deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.
Some of the key job functions: – Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines. – Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects. – Software deployment support in staging and production environments. – Develop tools to aid operations and maintenance. – System and Support status reporting. – Ownership of one or more Digital products or components. – Customer notification and workflow co-ordination and follow-up to maintain service level agreements. – Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.
To learn more about the Kindle team at Amazon, visit www.amazon.com/careers/kindle and apply now.
- B.S. in Computer Science, Engineering or a related technical field – 3+ years overall development/technical support experience – Experience in Perl or shell scripts – Knowledge of the UNIX/Linux operating system – Knowledge of Java based technologies – Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems – Ability to write intermediate level database queries. SQL skills.
- Proven ability to troubleshoot and identify the root cause of issues. – Demonstrated skill and passion for operational excellence. – Experience in a 24/7 production environment is a plus. – Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals and gets the right things done. – Prior experience with UNIX system administration is a plus.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1531798-3030-320